Service Desk & Technical Support Coordinator - Overnight

Location: Chanhassen, MN, US; onsite for 2–3 weeks of daytime training, then primarily remote

Salary: $22–$26/hour

Company

hirify.global provides technology service operations and support coordination.

What you will do

• Receive, prioritize, document, and monitor customer service requests, tickets, and work orders through resolution.
• Schedule and dispatch field technicians across customer locations and coordinate access, materials, equipment, and third-party resources.
• Review networking, structured cabling, point-of-sale, and related technology requests for complete and accurate technical information.
• Communicate with customers, technicians, and internal teams about schedules, delays, resolutions, and service expectations.
• Review technician notes, photos, completed work orders, vendor documentation, and charges to support billing and closeout.
• Escalate critical issues and support additional operational and administrative activities.

Requirements

• 1+ years of experience in customer service, service coordination, dispatching, help desk support, or a related operational role.
• Technical support experience or education in IT and networking.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Customer-focused approach with the ability to handle complex situations professionally.

Nice to have

• Technical education, certifications, or coursework in Information Technology, Networking, Telecommunications, or Infrastructure Support.
• Foundational understanding of networking concepts, structured cabling, network devices, and connectivity troubleshooting.
• Exposure to Network+, BICSI, or similar industry training.
• Experience with Salesforce or comparable CRM/service management platforms.

Culture & Benefits

• Temporary hybrid arrangement with 2–3 weeks of onsite daytime training followed by primarily remote overnight work.
• Monday–Friday schedule: 6pm–3am or 7pm–4am.
• Contract-to-hire arrangement with potential for long-term employment and career advancement.
• Customer-focused work involving collaboration with field personnel and internal teams.