Support Manager – Junior (iGaming)

Location: Remote from Georgia or Serbia; Tbilisi, Georgia is listed as a location. Work is scheduled in GMT+3 shifts.

Company

hirify.global develops and operates the Game Aggregator, a high-load casino games API platform connecting operator platforms with multiple remote game servers through a single integration.

What you will do

• Provide first-line support for client requests through the Jira helpdesk system.
• Monitor and maintain the performance of the gaming infrastructure.
• Coordinate with internal departments and partners’ helpdesk systems.
• Support stable performance and timely resolution of requests across internal and partner systems.
• Work according to either a 2/2/3 schedule from 5:00–17:00 or 9:00–21:00, or a 5/2 schedule from 10:00–19:00, depending on team needs.

Requirements

• Higher, incomplete higher, or technical education is an advantage.
• English at B2+ level is required.
• Russian at B2+ level is required.
• Experience supporting helpdesk systems is desirable.

Nice to have

• Second-line technical support experience.

Culture & Benefits

• Private health insurance, sports benefits, and a comprehensive mental health program.
• Free online English lessons and local language courses.
• Paid time off and maternity leave support.
• Referral program rewards.
• Upskilling opportunities, internal workshops, professional conferences, and corporate events.

Hiring process

• Recruitment communication is conducted only through official hirify.global company channels.
• Candidates will not be asked to make payments, purchase equipment, share financial details, or transfer money during hiring.