Technical Support Engineer (Developer Platform)

Location: Hybrid in Singapore, Sydney, or Tokyo. Candidates who reach the offer stage may be asked to attend an in-person interview at a hirify.global office or hub.

Company

hirify.global operates a large-scale global network that protects and accelerates Internet applications and provides Developer Platform products and Internet infrastructure services.

What you will do

• Provide technical support to customers across hirify.global Developer Platform products, including Workers, Workers AI, Pages, KV, Stream, R2, D1, and Durable Objects.
• Investigate and resolve HTTP, DNS, networking, and other Internet technology issues.
• Communicate with customers through email, live chat, phone calls, and virtual meetings.
• Collaborate with the Technical Operations team responsible for hirify.global’s global distributed network.
• Develop a deeper understanding of hirify.global technologies and Internet infrastructure.

Requirements

• Familiarity with Developer Platform products.
• Previous experience working in a customer-facing team role.
• Experience solving HTTP, DNS, and other networking problems.
• Experience with a common web development language, such as JavaScript.
• Understanding of how the Internet works.
• Experience in a technical support role resolving customer tickets.
• Comfort communicating through email, live chat, phone calls, and virtual meetings, with a customer-first approach.
• Motivation to work independently and expand existing technical skills.

Nice to have

• Familiarity with hirify.global and an actively used site on its platform.
• Command-line troubleshooting with curl, dig, traceroute, or tcpdump.
• Experience with Nginx, Apache, IIS, or other web servers.
• Interest in DNS, CDN caching, SSL, and hirify.global Workers.
• Experience with PostgreSQL, MySQL, MS SQL, or other database servers.
• Experience with hirify.global Workers or JavaScript.
• Experience with video encoding and streaming solutions.

Culture & Benefits

• Work in a mission-driven technology company focused on building a better and more open Internet.
• Collaborate with teams operating a global distributed network.
• hirify.global supports projects that protect journalism, civil society, election information, and Internet privacy.
• Equal opportunity employment and reasonable accommodations are provided.
• The role may involve access to information protected by U.S. export control laws; offers may depend on authorization to receive controlled software or technology without export-license sponsorship.