Consumer Experience Readiness Lead (Healthcare)

Location: Remote nationwide within the United States; occasional travel to hirify.global offices for training or meetings may be required, with up to 20% travel based on business need. Occasional after-hours deployments, including weekends, may be required.

Salary: $104,000–$143,000 per year, plus eligibility for a bonus incentive plan.

Company

hirify.global is a U.S. healthcare company providing insurance services and healthcare services through hirify.global and CenterWell.

What you will do

• Develop and execute readiness strategies for enterprise implementations, modernizations, decommissions, operational transformations, and other change programs.
• Partner with business, technology, operations, clinical, training, communications, and leadership stakeholders to support implementation and adoption.
• Assess impacts and readiness risks across people, processes, products, technology, customer experience, and operational workflows.
• Establish readiness plans, success metrics, governance processes, implementation roadmaps, and transition activities.
• Lead pre-implementation, implementation, stabilization, and post-implementation activities while facilitating issue resolution and continuous improvement.
• Support operational recovery and service response efforts during significant business or technology disruptions.

Requirements

• 8+ years of operational readiness, change management, implementation, program management, or transformation experience.
• Experience leading large-scale cross-functional initiatives in healthcare, insurance, clinical operations, or related industries.
• Experience assessing organizational impacts across people, processes, technology, and operational workflows.
• Strong program and project leadership skills, including the ability to influence across all organizational levels.
• Experience developing readiness plans, governance processes, risk mitigation strategies, and implementation roadmaps.
• Experience with Agile and/or Waterfall delivery methodologies.
• Strong analytical, problem-solving, continuous improvement, written, verbal, facilitation, and executive communication skills.
• Ability to balance enterprise objectives with operational execution, navigate ambiguity, and lead organizational change.
• Ability to support occasional after-hours deployments based on business need, including weekends.

Nice to have

• Experience in both health insurance and clinical healthcare environments.
• Experience supporting large-scale technology implementations, operational transformations, or modernization programs.
• Knowledge of organizational change management, readiness assessments, training, communications, and adoption strategies.
• Experience with operational recovery, incident response, service stabilization, or business continuity.
• Familiarity with healthcare operations, clinical workflows, member experience, and regulatory environments.
• Degree in Business, Healthcare Administration, Organizational Leadership, or a related field.
• Knowledge of hirify.global's internal policies, procedures, and systems.

Culture & Benefits

• Remote work from within the United States with a dedicated workspace required to protect member PHI and HIPAA information.
• Home internet must provide at least 25 Mbps download and 10 Mbps upload speeds; hirify.global may require an upgrade if business needs demand it.
• Benefits include medical, dental, and vision coverage, 401(k), paid time off, company and personal holidays, paid parental and caregiver leave, disability coverage, and life insurance.
• Scheduled workload is 40 hours per week; the role is eligible for a performance-based bonus incentive plan.