First Line Support & Sales (ERP/SaaS)

Location: Bristol, England, UK; hybrid with three days in the office and two days working from home

Company

Provides integrated ERP/SaaS software, services, and support for wholesalers, distributors, merchants, retailers, and other distributive-trade businesses worldwide.

What you will do

• Identify suitable hardware and software solutions.
• Diagnose and troubleshoot technical issues.
• Manage multiple support cases simultaneously and respond to customer and internal queries by phone and email.
• Test and evaluate configurations for new hardware.
• Handle day-to-day returns and maintain customer details.

Requirements

• Excellent communication and customer service skills.
• Meticulous attention to detail and a methodical working approach.
• Ability to use initiative and work effectively in a fast-paced environment.
• Flexibility, open-mindedness, and ability to work well with others.
• Ability to follow site, health and safety, employee conduct, and duty-of-care requirements.

Culture & Benefits

• Permanent full-time employment with a hybrid schedule: three office days and two home-working days.
• Work in a growing business focused on integrated ERP solutions and customer outcomes.
• Exposure to AI and emerging technologies supporting collaboration and continuous improvement.
• Inclusive workplace committed to diversity, equity, and inclusion.
• Interview and offer-process adjustments and support are available on request.