Live Chat Specialist (PropTech)

Location: Manchester, United Kingdom; hybrid, with up to 2 days working from home per week. Candidates must be eligible to live and work in the UK and able to perform the specified work.

Salary: £27,850 per year, dependent on experience.

Company

hirify.global is an award-winning Manchester-based PropTech company developing Street.co.uk, Spectre, and Insights to improve UK estate agency operations and customer experiences.

What you will do

• Provide first-line customer support, predominantly through live chat and occasionally by email, phone, or video call.
• Build expert knowledge of hirify.global products and help customers understand and use new product updates.
• Troubleshoot customer issues, respond to reported system bugs, and escalate complex incidents to engineering or development teams.
• Assess appropriate next steps, manage customer expectations, and communicate with technical and non-technical stakeholders.
• Collect customer feedback and feature requests and communicate them to the development team.
• Support customers ranging from small independent agencies to large multi-branch estate agencies.

Requirements

• Commercial experience in a live chat or IT Support role and a keen interest in technology.
• Confidence communicating with clients and internal stakeholders, asking appropriate questions, and building a full understanding of problems.
• Passion for technology and websites, with enthusiasm for continuing to develop product knowledge.
• Outstanding written and verbal communication skills.
• Confidence working with internal and external, technical and non-technical stakeholders.
• Strong organisation, time management, and prioritisation skills.
• Ability to stay calm under pressure, remain positive, adapt to different issues, and take initiative.

Culture & Benefits

• Hybrid working with up to 2 days from home per week and a comfortable, relaxed office environment.
• £1,000 holiday contribution after the first year, birthday leave, and 2 paid volunteering days.
• £500 annual learning and development budget, plus development-focused culture and well-being support.
• Enhanced maternity, paternity, and adoption pay; mental health support; and regular well-being initiatives.
• Company and team off-sites, events, happy hours, office dogs, cycle-to-work scheme, and electric car salary sacrifice scheme.
• Work on technology for the property industry within a climate-positive company.

Hiring process

• Three stages: screening call with the Recruitment Team, panel interview with the Financial Controller and FP&A Lead, and final interview with the Financial Director.
• Interview adjustments can be requested where needed.