Customer Issue Resolution Analyst (Order-to-Cash)

Location: On-site in Taguig, Philippines

Company

hirify.global is a global science and materials company developing solutions for worker safety, healthcare, transportation, automotive, electronics, energy, manufacturing, consumer goods, and other industries.

What you will do

• Lead end-to-end customer issue resolution across the Order-to-Cash journey, including billing, quality and service complaints, disputes, returns, financial adjustments, and collections.
• Investigate customer issues, correct billing errors, manage invoice processing cycle times, and secure timely payment within credit policies and procedures.
• Partner with customers and teams across Supply Chain, Logistics, Finance, Sales, and Customer Operations through email and telephone communication.
• Apply financial statement analysis, negotiation, credit and financial principles, and creative problem-solving to moderate and complex issues.
• Develop process and tool improvements, support automation, participate in quality and process-improvement meetings, and act as a project liaison.

Requirements

• Bachelor's degree, or a high school diploma/GED with a minimum of two years of experience in finance, accounts receivable, collections, or pricing.
• Experience working with ERP and CRM systems.
• Experience with Excel, including conditional formulas, VLOOKUP, and pivot tables.
• Experience with Power BI reporting and automation tools.
• Strong analytical, organizational, attention-to-detail, conceptual-thinking, judgment, discretion, and active-listening skills.
• Ability to collaborate cross-functionally, solve problems independently, identify solutions, manage multiple priorities, handle work-related stress, and meet deadlines.
• Ability to de-escalate and resolve issues, follow through reliably on commitments, and proactively address problems.
• Customer-focused, positive, empathetic, and solution-oriented communication style with the ability to adjust tone and structure.
• Excellent oral and written English communication and customer-facing language skills; C1 or higher is preferred.

Culture & Benefits

• Full-time role within hirify.global Global Business Services.
• Exposure to global B2B operations across Order-to-Cash, supply chain, logistics, finance, commercial operations, and shared services.
• Opportunities to develop problem-solving, process-improvement, analytics, automation, and AI-enabled working skills.
• Respectful and collaborative environment focused on learning, recognition, meaningful work, and career growth.
• Employees are expected to follow safety policies, identify hazards, and contribute to the Environmental Health and Safety culture.

Hiring process

• Provide education and work history by uploading a resume or entering the information directly into the application fields; otherwise, the application may not be considered.
• Review and accept the applicable hirify.global terms of use and privacy policy for the Philippines before submitting the application.