Service and Operations Support Coordinator (Gaming)

Location: Manila, Philippines; onsite

Company

hirify.global provides gaming and technology services focused on exceptional service, collaboration, and operational reliability.

What you will do

• Maintain accurate records for service requests, quotations, purchase orders, correspondence, returns, and related documentation.
• Update Salesforce cases and maintain databases and directories in Salesforce, D365, SharePoint, and other tracking tools.
• Coordinate with suppliers and vendors on orders, deliveries, logistics documentation, shipments, importation paperwork, and material returns, including PAGCOR documentation.
• Control service inventory, tools, and materials; conduct cycle counts and assist with inventory audits.
• Support reporting on service performance, inventory status, operational metrics, compliance, and data integrity.
• Provide administrative and organizational support for travel, meetings, training, events, customer inquiries, knowledge bases, SOPs, and daily operational priorities.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field preferred.
• At least 1 year of experience in administrative, operational, or customer support roles.
• Proficient written and verbal English.
• Ability to organize, prioritize, and manage multiple tasks efficiently in a fast-paced environment.
• Strong responsibility, follow-through, attention to detail, initiative, adaptability, and problem-solving skills.
• Effective interpersonal and communication skills with the ability to collaborate across departments and regions.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.

Nice to have

• Understanding of D365, Salesforce, and SharePoint.
• Familiarity with document control and basic data entry systems.

Culture & Benefits

• Full-time onsite role in Manila, Philippines.
• Inclusive, collaborative, and dynamic working environment.
• Professional growth opportunities.
• Potential eligibility for annual bonuses, incentives, health and wellbeing benefits, paid time off, retirement plans, insurance, and other local or statutory benefits depending on role and location.
• Specific compensation and benefits details are discussed during recruitment.