Access Coordinator - Physician Advisory Services

Location: 1 Doña Julia Vargas Ave, Pasig, Metro Manila, Philippines

Company

hirify.global.

What you will do

• Coordinate and maintain Physician Advisor access to client EMRs, payer websites, portals, and related systems.
• Complete and track new-user access, onboarding, offboarding, terminations, and access requirements through completion and go-live.
• Support access issues by opening and managing JIRA and Help Desk tickets, troubleshooting problems, coordinating escalations, and tracking resolution.
• Create, maintain, and distribute access procedures, training materials, portal documentation, and patient or practice handouts; train Physician Advisors on client access processes.
• Partner with clients, IT, Customer Support, Project Management, and co-sourcing teams during implementations and system changes.
• Provide administrative, phone, Physician Advisor communication, phone-system, reporting, and process-improvement support.

Requirements

• 2–3 years of relevant administrative support experience, including answering calls.
• Advanced proficiency in Microsoft Word, Excel, and Outlook.
• High School diploma or GED.
• Strong attention to detail, organization, multitasking, and internet navigation skills.
• Ability to communicate precisely and clearly in writing and verbally, including professional email etiquette.
• Strong ethics and ability to handle highly sensitive information with discretion and confidentiality.
• Professional appearance, behavior, and communication.
• Ability to work efficiently without constant supervision, independently, and collaboratively.

Nice to have

• Administrative experience in a medical office environment.

Culture & Benefits

• Work requires coordination with clients, Physician Advisors, IT, Customer Support, Project Management, and administrative departments.
• Provide coverage for lunch breaks and vacations.
• Support multiple client-related responsibilities while maintaining weekly access and delay updates for management.