Marketplace Operations Specialist (EV)

Location: Onsite in Sawtelle, between Santa Monica and West Los Angeles; this is an in-person role.

Annual salary: $75,000–$85,000.

Company

hirify.global operates a marketplace for used electric vehicles, providing consumers with instant cash offers backed by battery-health data and enabling US dealers to bid on inventory in real time. Founded in 2023 by former Tesla executives, hirify.global has facilitated $150M in EV sales and raised a $20M Series A.

What you will do

• Manage transaction flow by resolving consumer and dealer issues, preparing auction-ready vehicle listings, and supporting deals through closing.
• Issue gate passes, book transportation, manage delivery logistics, and handle vehicle intake, listing, and delivery from OEM partners.
• Learn and troubleshoot the complete transaction lifecycle and provide coverage during absences or volume spikes.
• Identify and document process gaps, then implement improvements with the team.
• Build and maintain Metabase dashboards and collaborate with Sales, Finance, and Product on projects that reduce inventory turn time and accelerate cash conversion.

Requirements

• Up to 4 years of experience in transaction, delivery, auction, logistics, or marketplace operations.
• Comfort communicating by phone with consumers and dealers, including handling difficult calls.
• Strong attention to detail in listings, documents, and handoffs.
• Comfort working with spreadsheets and at least one reporting or business-intelligence tool.
• Ability to improve operational processes rather than only execute them.
• Must work in person in Sawtelle, between Santa Monica and West Los Angeles; relocation assistance is not provided.
• Visa sponsorship is not available.

Nice to have

• Experience with Metabase or SQL.
• Experience at an EV OEM, dealership, vehicle auction, or online vehicle marketplace.
• Experience creating workflow automations with Zapier or similar tools.
• Experience using AI tools for triage, response drafting, or reporting.
• Startup or high-growth technology experience.
• Bachelor's degree or equivalent practical experience.

Culture & Benefits

• Full-time, salaried, exempt position reporting to the Senior Director of Marketplace Operations.
• Health, vision, and dental insurance, plus a 401(k) plan.
• Daily lunch stipend, equity based on role and performance, and unlimited PTO.
• 30-day remote work-from-anywhere policy, while the position itself is based in person.
• Dog-friendly office, stocked kitchen, and ongoing growth and development opportunities.