Manager, Workforce Management

Location: Fully remote within the United States, including Massachusetts

Salary: $73,000–$97,786 per year

Company

hirify.global provides an integrated healthcare platform combining data, AI, clinical care, and service experiences to improve the health and well-being of older Americans.

What you will do

• Own scheduling and capacity planning so staffing supply matches member demand, access targets, and budget requirements.
• Review daily supply and demand, respond to capacity deficits, and drive real-time adjustments based on SLA attainment, AHT, shrinkage, and appointment completion.
• Maintain scheduling and calendar accuracy, including time off, non-clinical time, weekend coverage, and PTO approvals.
• Track staffing against plan and advise Operations and Finance on hiring, backfill, and budget decisions.
• Create scalable SOPs and playbooks; improve workforce management tools, workflows, and scheduling products with Product and Data teams.
• Partner with Operations, Finance, Training, and clinical leadership on staffing and care delivery needs.

Requirements

• 3+ years of experience in workforce management, operations, or a related analytical role; fast-paced startup experience is preferred.
• Ability to operate transparently and adaptably in dynamic, rapidly changing conditions.
• Ability to build sustainable operating systems and take end-to-end ownership of projects.
• Empathetic, people-first approach with strong collaboration skills and attention to team well-being and customer outcomes.
• Clear communication with stakeholders at different levels and across functions.
• Comfort with operational systems and analytics; strong Google Sheets skills are required.
• Ability to work with Operations, Finance, and Data partners and leverage AI to analyze data.

Nice to have

• Ability to self-serve data using SQL queries.
• Previous healthcare experience.
• Lean Six Sigma training.

Culture & Benefits

• Full-time remote work within the United States.
• Employer-sponsored health, dental, and vision plans with low or no premium.
• Generous paid time off, parental leave, and a $100 monthly mobile or internet stipend.
• Stock options for all employees and bonus eligibility except for Director-level and above roles.
• 401(k) program and a safe, supportive, diverse, and collaborative work environment.
• Total Rewards benefits apply to full-time employees; intern and contract positions are not eligible.