Systems Technician (Linux/Video Operations)

Location: Glen Burnie, Maryland, United States; onsite

Salary: USD 30–34 per hour

Company

hirify.global operates a mission-critical video operations environment supporting customer-facing systems and services.

What you will do

• Manage incident and service-request queues, troubleshoot independently, escalate complex issues, and restore service within SLA targets.
• Lead customer troubleshooting calls, coordinate with vendors, and provide clear status updates to technical and non-technical stakeholders.
• Evaluate and investigate alerts based on impact, urgency, and priority; identify outages and ensure tickets are correctly created, categorized, and assigned.
• Conduct post-incident reviews, identify recurring event patterns, and create Problem tickets for root-cause analysis and long-term resolution.
• Respond to customer calls, emails, and tickets while supporting complex case communications as a secondary escalation point for junior technicians.
• Contribute to scripting and automation that improves resolution speed and reduces manual effort.

Requirements

• Bachelor’s degree from an accredited four-year university, preferably in Information Systems, Computer Science, or Engineering, or an equivalent combination of education and experience.
• 2–4 years of relevant experience in Linux system administration and troubleshooting, including 1–3 years in a NOC, service desk, or operations-focused role.
• 1–2 years of scripting experience with Bash, Python, or similar languages.
• 1–2 years of experience with Linux containerization technologies such as Docker and Kubernetes.
• Foundational experience with monitoring and ticketing platforms such as SolarWinds and ServiceNow.
• Foundational understanding of IP networking concepts and video operations environments.
• Actively pursuing or holding RHCSA and ITIL 4 Foundation certifications.
• Growing familiarity with Ansible, Git, or similar DevOps and automation tools.

Nice to have

• RHCE certification.
• Additional certifications such as AWS, Splunk, or Kubernetes.
• Familiarity with cloud or virtualized environments including AWS, Azure, or VMware.

Culture & Benefits

• Full-time role in a fast-paced, mission-critical operations environment focused on collaboration, accountability, knowledge sharing, and professional development.
• Medical, vision, dental, FSA, disability, and life insurance.
• Paid time off and a 401(k) retirement savings plan.
• Training and tuition assistance.