Technical Support Professional (Confluent)

Location: Remote within the United States; locations include Poughkeepsie, Lowell, Rochester, Research Triangle Park, Armonk, Boston, Atlanta, Dallas, Austin, Chicago, and New York. Some travel may be required based on business demand.

Salary: $145,000–$195,000 per year.

Company

hirify.global Software develops AI-powered, cloud-native products and hybrid cloud, data, security, and automation solutions.

What you will do

• Troubleshoot and resolve customer issues across Confluent Cloud and Confluent Platform, focusing on security, cloud networking, and Kubernetes deployments.
• Lead live troubleshooting sessions with customer engineering, network, and security teams during production-impacting incidents.
• Reproduce problems, analyze logs and configurations, identify root causes, and escalate product bugs or platform limits to engineering.
• Provide real-time product feedback to engineering and create knowledge base articles and documentation.
• Improve team processes and deepen expertise in Apache Kafka and the Confluent ecosystem.

Requirements

• Bachelor’s degree required; a Master’s degree is preferred.
• Interest in streaming data and commitment to becoming an Apache Kafka expert.
• Experience diagnosing, reproducing, and resolving technical issues for customers or users in environments not directly owned.
• Ability to participate in live calls during production-impacting incidents and explain findings clearly to customers and engineers.
• Confidence using the Linux command line and reading logs and stack traces to identify root causes.
• Experience in at least two of: security including TLS/certificates, SASL, OAuth, mTLS, ACLs, or RBAC; cloud networking including DNS, routing, firewalls, proxies, PrivateLink, or VPC peering on at least one cloud provider; infrastructure including Kubernetes, Ansible, or Terraform.
• Must be able to work without current or future visa sponsorship in the United States.

Nice to have

• Experience with SSO and identity providers such as Microsoft Entra ID or Okta.
• Hands-on Apache Kafka or Confluent Platform experience, including upgrades or KRaft migrations.

Culture & Benefits

• Regular daytime schedule with full-time employment.
• Healthcare coverage, including medical, prescription, dental, vision, and mental health benefits.
• 401(k), pension plan, employee stock purchase plan, insurance, financial counseling, and performance-based salary incentive opportunities.
• Paid holidays, sick time, vacation, parental bonding leave, and other paid care leave programs.
• Training resources, certifications, employee resource groups, volunteer opportunities, and product and service discounts.