Field Application Specialist (Robotics)

Location: Anywhere in the US; up to 50% travel, often Monday–Friday, with occasional weekends. The role includes on-call support before or after hours and work across hospital campuses.

Company

hirify.global builds Moxi robots that work alongside hospital teams to deliver supplies, medications, and lab samples.

What you will do

• Install, configure, test, and launch Moxi robots at new and expanding hospital sites.
• Map hospital floors and configure robot navigation through doors, elevators, and new units.
• Support live fleets, diagnose hardware and software issues, resolve customer problems, and escalate complex cases through detailed tickets.
• Monitor launches, keep implementation work on schedule, and support network and site surveys.
• Train clinical, facilities, pharmacy, laboratory, and leadership teams and build effective customer relationships.
• Share field feedback with Engineering and Product, support new integrations, and maintain training materials, user guides, and procedures.

Requirements

• Strong troubleshooting skills across hardware and software, including opening equipment for diagnosis when necessary.
• Hands-on Linux terminal experience, including command-line work and log analysis; coding or scripting is a plus.
• Ability to explain technical topics to audiences with varying technical understanding, including clinical staff, facility teams, and hospital leadership.
• Ability to work independently in a busy, unpredictable environment, manage competing priorities, and collaborate cross-functionally.
• Valid US driver’s license.
• Ability to meet and maintain hospital vendor credentialing requirements, such as drug screening, immunizations, and background checks.
• Ability to stand and walk for extended periods across large hospital campuses and lift up to 40 lbs.

Nice to have

• Technical background through a degree, certification, or hands-on experience in field service, IT/networking, electronics, robotics, or a related area.
• Healthcare or hospital experience.

Culture & Benefits

• Mission-driven, venture-backed environment focused on bringing robots to hospitals and helping clinical staff spend more time with patients.
• Flexible schedule with some nights, weekends, holidays, and before- or after-hours on-call support during launches.
• Up to 50% travel, frequently Monday–Friday, with occasional weekends.