Digital Sales Enablement Associate (Salesforce/CPQ)

Location: Frederick, Maryland, United States; other location: Hagerstown, Maryland, United States

Pay range: $64,500.00–$103,500.00 annually

Company

JLG, an Oshkosh company, develops access-industry equipment including mobile elevating work platforms, telehandlers, utility vehicles, and accessories, supported by training and customer service.

What you will do

• Provide front-line Salesforce and CPQ support for quoting, product selection, configuration, approvals, navigation, and common system issues.
• Maintain and validate CPQ products, packages, options, accessories, descriptions, pricing, configurations, and catalog updates.
• Perform Salesforce administration, user-access support, reporting, dashboards, data maintenance, and data-quality reviews.
• Execute user acceptance, regression, and post-release testing; create test scripts and document results.
• Create user guides, FAQs, troubleshooting documentation, standard operating procedures, and training materials.
• Gather Sales feedback, identify recurring pain points, and support system enhancements and continuous-improvement initiatives.

Requirements

• Bachelor’s degree.
• Experience or familiarity with Salesforce, CRM, CPQ, Sales Operations, Product Support, or related business systems.
• Strong interest in developing Salesforce and CPQ administration skills.
• Understanding of, or willingness to learn, sales quoting, product configuration, pricing, and approval processes.
• Strong troubleshooting, analytical, problem-solving, and attention-to-detail skills, especially with product and system data.
• Customer-service mindset and ability to work directly with Sales users.
• Strong written and verbal communication skills.
• Ability to create clear user documentation and training materials and work with data, reports, spreadsheets, and business systems.
• Ability to collaborate with Sales, Product Management, Pricing, IT, and other teams.

Culture & Benefits

• Full-time position with target pay of $64,500.00–$103,500.00 annually, depending on responsibilities, experience, education, skills, and internal pay equity.
• People-first culture with opportunities to support employee growth and success.
• Reasonable accommodation is available during the application process for applicants with disabilities.
• Equal opportunity employment is provided without discrimination based on protected characteristics.
• Some positions may require U.S. Person status for access to controlled goods and technologies under ITAR or EAR regulations.