Senior Sales Operations Analyst (Salesforce)

Location: Boston, Massachusetts, United States; flexible hybrid model.

Annual base salary: $84,000–$105,000 USD.

Company

hirify.global operates an automotive marketplace that helps consumers and dealerships manage the online automotive journey.

What you will do

• Resolve complex, ambiguous, and high-impact Sales and Service issues, including account and contract rebuilds, revenue attribution issues, configuration changes, and product or process launches.
• Triage systemic issues, assess business impact, assign ownership, and coordinate resolutions across Sales, Enterprise Applications, Product, Finance, Commissions, Legal, and vendors.
• Serve as a subject matter expert for Salesforce Sales Cloud, Service Cloud, CPQ, and related operational workflows.
• Lead change management for products, system releases, policies, and processes, including readiness assessment, operating procedures, communications, and adoption.
• Design scalable processes, controls, playbooks, and exception documentation to reduce manual work and reliance on informal knowledge.
• Partner with technical teams on process standardization, automation, and AI-enabled solutions, while advising Sales and Service leaders on risks and operational tradeoffs.

Requirements

• At least 5 years of experience in Sales Operations or an Analyst function.
• At least 3 years of experience using Salesforce or another CRM to develop business solutions; certifications are preferred.
• Proficiency in GSuite applications.
• Experience with bulk data management tools such as G-Connector and Salesforce Data Loader, including controlled updates, data validation, and data integrity maintenance.
• Strong analytical, problem-solving, presentation, written and verbal communication, and interpersonal skills.
• Ability to quickly ramp up on new projects, business needs, and technologies in a fast-paced environment.
• Flexibility and willingness to support urgent revenue escalations.

Culture & Benefits

• People-first culture focused on kindness, collaboration, innovation, inclusion, and career growth.
• Flexible hybrid work model and robust time-off policies.
• Comprehensive benefits and compensation package including equity for all employees, potential discretionary bonuses or incentives, and RSUs.
• Career development programs, corporate giving programs, employee resource groups, and communities.
• Perks include daily free lunch, a new car discount, meditation and fitness apps, and commuting cost coverage.
• In-person interviews may be required for Boston-based positions; candidates are notified in advance and responsible for travel expenses.