Senior Product Manager - Consumer Experience (AI)

Location: New York, New York, United States; hybrid schedule with telecommuting permitted up to 2 days per week and on-site work at 3 World Trade Center required otherwise.

Salary: $194,000–$270,000 gross base salary per year

Company

hirify.global operates a global marketplace for buying and selling tickets to live events through hirify.global and viagogo, serving customers in 195 countries with 33 languages and 49 currencies.

What you will do

• Drive product initiatives from requirements discovery and technical scoping through release, deployment, measurement, and post-launch improvements.
• Deliver customer value at scale and measurable product outcomes through cross-functional collaboration with engineering and design.
• Use analytics and data-driven reasoning to make strategic decisions, prioritize features, and validate outcomes.
• Translate business needs into technical specifications, user stories, acceptance criteria, and functional documentation within structured SDLC and Agile processes.
• Design scalable solutions for a global two-sided marketplace that balance buyer and seller needs, trust, reliability, customer experience, and commercial outcomes.
• Build and scale AI-powered customer experiences using LLMs, natural language understanding, and experimentation frameworks while maintaining customer experience guardrails.

Requirements

• Bachelor’s degree or U.S. equivalent in Computer Science or a related field.
• At least 6 years of experience as a Software Developer, Software Engineer, or in a role performing product management.
• 6 years of professional experience delivering customer value at scale, driving measurable product outcomes, and collaborating cross-functionally from concept to deployment.
• 6 years of professional experience working with engineers and designers, using analytics and data-driven reasoning to inform strategy, feature prioritization, and product validation.
• 6 years of professional experience translating business requirements into technical specifications, user stories, acceptance criteria, and functional documentation within structured SDLC and Agile methodologies.
• 6 years of professional experience managing the full lifecycle of software product initiatives, including requirements elicitation, technical scoping, risk assessment, release planning, deployment coordination, performance measurement, and post-launch enhancements.
• 3 years of professional experience operating within a global, two-sided marketplace platform and designing scalable solutions that balance buyer and seller needs.
• 3 years of professional experience building and scaling AI-powered customer experiences with LLMs, natural language understanding, and experimentation frameworks.

Culture & Benefits

• Hybrid work arrangement with up to two telecommuting days per week.
• Equity, 401(k), paid time off, and paid parental leave.
• Comprehensive health benefits.
• Work in a global live-event marketplace operating across international markets.

Hiring process

• Apply online.