Senior Product Manager, Operations & Commercialization (Robotics)

Location: Remote in the USA, Montreal, Calgary, Toronto, Ottawa, Surrey, or Vancouver; periodic travel to operating markets and partner sites may be required.

Salary: $165K–$195K plus equity.

Company

hirify.global develops sidewalk robots and software for commercial deliveries, using robotics, machine learning, and computer vision to improve urban delivery operations.

What you will do

• Own the Operations & Commercialization product roadmap and translate operator, field-team, merchant, customer, and partner needs into priorities.
• Define operational performance and delivery-quality metrics, establish baselines and targets, and make performance visible across markets, partners, and platforms.
• Use operational data, customer and partner feedback, and field observation to identify failure modes, root causes, and high-impact opportunities.
• Build scalable workflows for robot supervision, deployment, dispatch, issue detection, remote intervention, exception handling, and service recovery.
• Partner with Logistics Platform, Engineering, Operations, Growth, Autonomy, Data, Safety, Support, and commercial teams to enable launches, integrations, onboarding, and market expansion.
• Own products from discovery through launch and iteration, using small releases, rapid testing, analytics, and AI-enabled tools to validate solutions and improve reliability.

Requirements

• 6+ years of product management experience taking software products from discovery through launch and iteration, with clear ownership of product outcomes.
• Experience building tools or platforms for operationally complex environments such as logistics, mobility, marketplaces, field services, or enterprise workflows.
• Strong user-discovery skills and the ability to translate frontline workflows, technical constraints, operational data, and partner feedback into prioritized requirements.
• Technical fluency with APIs, data flows, connected systems, and product analytics, with the ability to partner effectively with Engineering and Design.
• Demonstrated ability to define and use metrics to improve reliability, delivery quality, efficiency, user experience, or business performance.
• Strong prioritization and judgment, including defensible tradeoffs across competing problems and adaptation as evidence changes.
• Practical experience using AI-enabled tools or LLMs for data exploration, root-cause investigation, workflow improvement, or product prototyping, with sound judgment when validating results.
• Track record of iterative delivery with Engineering while balancing speed, learning, release readiness, and reliability.
• Excellent written and verbal communication, stakeholder management, and cross-functional influence in ambiguous, fast-changing environments.

Nice to have

• Experience building products for operational teams where software decisions affect real-world performance, safety, and unit economics.
• Familiarity with fleet management, dispatch, remote assistance, incident management, maintenance, or field-service systems across multiple markets.
• Experience with partner-facing APIs, integrations, onboarding workflows, or multi-sided marketplace products.
• Hands-on analytics skills such as SQL and dashboards, or experience with AI agents, LLM tools, and code interpreters for operational-data investigation and workflow prototyping.
• Experience owning delivery-quality or reliability metrics, conducting root-cause analysis or incident reviews, or supporting release management.

Culture & Benefits

• Remote work is available in the listed USA and Canadian locations.
• Periodic travel to operating markets and partner sites may be required to observe workflows, support launches, and validate product performance.
• Work involves live physical operations and requires balancing rapid iteration with reliability and safety.
• Full-time employment with a salary of $165K–$195K and equity.