Senior Client Success Manager (Capital Markets)

Location: Dallas, TX, United States. Hybrid working model with 1 day in the office per week and the remainder remote.

Annual pay range: USD 64,014–80,018, plus an OTE target incentive plan.

Company

hirify.global provides property intelligence, information services, data, technology, and insights across the global property ecosystem.

What you will do

• Develop and manage customer relationships in the Capital Markets segment, serving as the primary contact for complaints, escalations, and customer success.
• Drive retention across assigned accounts through knowledge of client business models, platforms, products, services, contracts, fees, contacts, billing, training, and revenue metrics.
• Identify account issues proactively, coordinate resolutions, and communicate with internal and external stakeholders.
• Negotiate renewal contracts and support client conversion, migration, integration, and project management activities.
• Represent the customer internally, provide feedback to operations, and coordinate with product experts and business lines.
• Develop smaller existing and new client accounts and review account activity and projects with the account management team.

Requirements

• 6+ years of related experience in client success, account management, and/or sales preferred.
• Capital Markets industry experience preferred, particularly in software or service sales.
• Ability to work independently, exercise good judgment, influence stakeholders, and succeed in a matrix environment with executive presence.
• Strong verbal and written communication skills and exceptional phone demeanor.
• Ability to focus on goals and develop work plans that produce desired results.
• Detail orientation, multitasking ability, persistence, and a results-driven approach.
• Excellent customer service and relationship-building skills.
• Proficiency in Microsoft Office, including Excel, and Salesforce.
• Organizational and project management skills; ability to thrive in a fast-paced environment.

Nice to have

• Capital Markets industry experience, particularly in software or service sales.

Culture & Benefits

• Hybrid work model with one weekly office day and remote work for the rest of the week.
• Competitive compensation, commissions, benefits, PTO, 11 paid holidays, and well-being and volunteer time off.
• Medical plan options, mental health and wellness support, paid parental leave, and a baby stipend.
• 401(k) with company match and vesting after one year.
• Annual well-being stipend, tuition assistance, recognition rewards, referral bonuses, and professional development resources.
• Career growth opportunities in an inclusive and collaborative work environment.

Hiring process

• The opportunity is expected to remain posted through 2026-11-13, subject to business needs.