Senior Associate, Client Relations Specialist (Financial Services)

Location: Hybrid in Denver, CO; Kansas City, MO; or Dublin, OH. Must work onsite at least 6 days per month. Working hours are 7:00 AM–4:00 PM MT, 8:00 AM–5:00 PM CT, or 9:00 AM–6:00 PM ET.

Base salary: $45,000–$105,000 USD annually in Colorado, plus potential discretionary bonus and/or equity awards.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, combining proprietary platforms with industry expertise to support complex operations.

What you will do

• Develop and maintain client relationships for alternative and traditional mutual fund products.
• Coordinate support and service activities for assigned clients, including client events and new product implementations.
• Manage operational needs, service incidents, technical escalations, and issue resolution across SS&C support groups.
• Assess client businesses and product installations to identify service needs and reduce downtime and support costs.
• Collaborate with sales and support teams to demonstrate service value and identify expanded support opportunities.
• Lead small, moderately complex projects, evaluate complex issues, develop solutions, and recommend new procedures.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 2 years of client-facing experience in financial services; transfer agency, investor services, or broker-dealer operations experience is strongly preferred.
• Excellent written and verbal communication, problem-solving, numerical reasoning, and data-analysis skills.
• Motivated, career-oriented, self-starting approach with the ability to work effectively in a fast-paced team environment.
• Strong time-management and organizational skills; ability to learn quickly and adapt to new systems, processes, plans, and programs.
• Required proficiency with tools such as JIRA, Chorus/AWD, TA2000, and 3270.
• Ability to work the specified hours and onsite at least 6 days per month.

Nice to have

• Strong Excel skills.

Culture & Benefits

• Work with financial-services and technology experts on large-scale enterprise operations.
• Medical, dental, and vision coverage.
• 401(k) plan with company match.
• Paid time off, holidays, and parental leave.
• Professional development reimbursement opportunities.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• Apply through the SS&C careers website; unsolicited resumes from recruitment agencies are not accepted unless explicitly requested.