Client Success Manager (NetSuite)

Location: United States — Chicago, IL; additional locations in Houston, Milwaukee, Tampa, Frisco, and Madison. Full-time role with occasional travel of up to 10% and availability during core business hours.

Salary: $85,800–$135,000 per year, plus potential performance- and sales-based commissions.

Company

hirify.global is an advisory, tax, assurance, and technology consulting firm; its NetSuite Solutions practice provides NetSuite licenses and implementation services for mid-market clients.

What you will do

• Own and grow a portfolio of Strategic Enterprise, Growth, and Mid-Market clients through account plans, executive relationships, business reviews, and trusted-advisor engagement.
• Lead NetSuite license, renewal, upsell, implementation, optimization, managed services, consulting, and development opportunities from qualification and scoping through close.
• Coordinate sales, solution architecture, PMO, delivery, product, consulting, and development teams to resolve escalations and keep engagements on track.
• Drive retention, expansion, client advocacy, references, satisfaction, and post-implementation opportunities across the portfolio.
• Maintain Salesforce and related sales-operation data, forecasts, pipeline reporting, customer records, and transaction processes.
• Use AI-enabled business development tools for prospect research, scoring, outreach sequencing, and proposal generation; mentor newer Client Success colleagues.

Requirements

• Bachelor’s degree in a relevant field and 5+ years of related professional experience, including management of strategic, enterprise-level client relationships in technology consulting, customer success, or IT engagement management.
• At least two years of NetSuite ecosystem experience, including license and renewal sales, SuiteApps, complementary third-party solutions, and positioning software and services for finance, procurement, and business operations leaders.
• Experience managing IT project services sales cycles, partnering with technical solution architects to scope engagements, presenting proposals, closing opportunities, and managing ongoing client relationships.
• Experience with NetSuite, ERP platforms, software renewals, business applications, cloud-based CRM platforms, data analysis, and reporting tools.
• Ability to build executive-level relationships with CFOs, COOs, controllers, and IT leaders; influence action, build consensus, and serve as a trusted advisor.
• Strong team-selling, organizational, analytical, detail-oriented, verbal, written, presentation, and prioritization skills.
• Experience managing multiple priorities and detailed processes in a fast-paced environment and collaborating with distributed teams.
• Ability to work effectively in remote, in-office, and hybrid environments, travel as needed, and work during core business hours.

Nice to have

• Experience selling NetSuite ERP implementation and optimization services, including scoping engagements, presenting proposals, and guiding clients through close.
• Experience managing post-go-live NetSuite relationships and identifying optimization, managed services, and support opportunities.

Culture & Benefits

• Work involves collaboration across sales, delivery, consulting, product, PMO, development, and support teams.
• Grit, persistence, resilience, and commitment to long-term client success are core expectations.
• Comprehensive compensation and benefits package available to eligible employees.
• Occasional travel of up to 10% is required.