User Education Lead (AI)

Location: San Francisco, United States; hybrid

Salary: $210K–$280K plus equity

Company

OpenAI is an AI research and deployment company developing products intended to ensure that general-purpose artificial intelligence benefits humanity.

What you will do

• Own the education roadmap for enterprise users getting started with AI at work, identifying required skills, learner barriers, and opportunities for progress.
• Build and deliver role-based courses, live sessions, demonstrations, and exercises grounded in practical professional tasks.
• Develop, test, and scale new approaches to AI education by turning effective methods into adaptable frameworks and resources.
• Design learning paths that build lasting skills, confidence, and independent repeat use, including progression to advanced education.
• Explore product capabilities, work with learners and customer-facing teams, and keep education aligned with evolving needs.
• Measure skill development and application of learning, using insights to improve experiences and guide investment.

Requirements

• Experience building and leading education programs that develop practical skills and change how people work.
• Strong teaching and writing skills, with the ability to make complex ideas accessible without oversimplifying them.
• Interest in AI’s potential for workers and in supporting people who are uncertain, skeptical, or new to AI.
• Active use of AI in professional work, with the ability to test teaching material and explain where AI helps and where human judgment matters.
• Ability to improve teaching through learner feedback, experimentation, evaluation, and knowledge sharing.
• Ability to set focused direction, build strong partnerships, and deliver high-quality work as products and customer needs evolve.

Nice to have

• Experience designing learning for different professional roles or functions.
• Experience creating self-serve education or resources that customers and partners can deliver themselves.

Culture & Benefits

• Hybrid work in San Francisco, United States.
• Full-time employment with equity in addition to salary.
• Work is centered on AI education, practical learner outcomes, safety, and human needs.
• OpenAI provides reasonable accommodations and considers qualified candidates in accordance with applicable fair-chance and equal-employment laws.