Associate Director Product Manager - Payments

Location: Bellevue, WA; Boston, MA; Plantation, FL; or Minneapolis, MN. Hybrid, with 3 days per week in the office; travel may be required. Not a remote role.

Base salary: $166,000–$265,000 per year, plus eligibility for 401(k), equity grants, and potentially an annual bonus.

Company

hirify.global is a pet care company building integrated in-clinic, at-home, and app-based care experiences through hirify.global Health.

What you will do

• Lead the payment experience vision, roadmap, prioritization, and delivery for hirify.global Vet Care Clinics and other hirify.global Health payment environments.
• Build seamless payment experiences for pet parents, clinicians, customer care representatives, and clinic teams.
• Partner with the Rhapsody Practice Information Management System team on invoicing, payment collection, and receipt processes for in-clinic and virtual care.
• Develop payment method expansion strategies and coordinate launches with engineering and user experience design teams.
• Work with Payment Operations, Customer Care, learning and development, and product leaders to improve performance, resolve customer pain points, and establish standard operating procedures.
• Define success metrics with data analytics teams, use insights to refine requirements and user experiences, and align technical and non-technical stakeholders through delivery.

Requirements

• 11+ years of professional experience in digital product management or a related field.
• Bachelor’s degree or equivalent experience in Computer Science, Engineering, Business, or a related discipline preferred.
• Proven experience owning products from ideation through delivery, independently or by leading teams.
• Ability to solve customer problems while delivering business value and connect insights, product architecture, and long-term strategy.
• Clear, effective communication and the ability to align stakeholders across teams and organizational levels.
• Collaborative approach to partnering with product, engineering, UX, customer service, hirify.global Health, hirify.global Core, merchandising, analytics, operations, and executive stakeholders.
• Ability to use data to inform decisions, measure success, and identify opportunities.
• Strong attention to detail and ability to execute in complex, fast-moving environments.

Nice to have

• Understanding of the pet care industry and current trends.
• Experience in payment acceptance or financial product development.
• Experience with healthcare technology, especially EMRs, PIMS, or other health information management systems.
• Experience in e-commerce and in-store environments.

Culture & Benefits

• Medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, accident, flexible spending, telemedicine, and employee assistance benefits.
• Parental leave, family services, backup dependent care, pet adoption reimbursement, and employee discounts.
• Unlimited PTO for exempt salary team members, subject to manager approval, plus six paid holidays per year.
• Potential eligibility for paid sick and family leave under applicable state and local regulations.
• Employment is subject to equal opportunity and legally protected accommodation policies.