Technical Project Manager, Customer Operations (Sales Performance Management)

Location: Toronto, Canada; other locations within Canada

Salary range: $120K–$150K CAD annually

Company

hirify.global is a Series B startup providing a sales compensation platform that helps market leaders design, manage, and optimize sales compensation and Sales Performance Management processes.

What you will do

• Manage customer projects end to end, from planning and requirements gathering through delivery and post-launch activities.
• Own project plans, timelines, milestones, deliverables, risks, dependencies, and issue resolution.
• Build customer stakeholder relationships and coordinate business and technical teams.
• Facilitate discovery sessions and workshops, translating business requirements into project plans and actionable workstreams.
• Coordinate delivery with Product, Engineering, and Customer Operations, including change requests, enhancements, and ongoing initiatives.
• Develop knowledge of the platform, data structures, commission logic, and Sales Performance Management processes while improving delivery workflows and operational efficiency.

Requirements

• Education or background in Engineering, Commerce, Business, Information Systems, or a related discipline.
• 5+ years of relevant experience in project management, implementation, consulting, or customer-facing delivery roles.
• Strong planning, organization, prioritization, risk management, and project execution skills.
• Experience managing multiple projects or workstreams simultaneously in a fast-paced environment.
• Excellent communication and stakeholder management skills across business and technical teams.
• Experience gathering customer requirements for data migrations and integrations, managing related projects, analyzing data extracts, and identifying data quality issues.
• Strong analytical and problem-solving skills, with comfort working with data and understanding business processes.
• Ability to take ownership, drive accountability, and independently move projects forward.

Nice to have

• Experience with SQL, Excel-based data analysis, or other analytical tools.
• Experience with Sales Performance Management or incentive compensation.

Culture & Benefits

• Employee stock ownership plan in addition to base salary.
• Medical, dental, vision, disability, and life insurance, plus paid parental leave.
• $750 annual training stipend for learning and development.
• Equal opportunity and inclusive work environment with confidential accessibility accommodations available upon request.
• Collaborative, precise, customer-focused culture with opportunities to grow as an individual contributor or people leader.