Bilingual (English/French) Complex Claims Advisor (Field Team) (Insurance)

Location: Montréal, Québec, Canada; remote workplace with required in-person meetings with clients and witnesses and driving across Quebec for larger losses.

Salary: 79,100–111,700 CAD annually.

Company

TD Insurance is part of hirify.global Group and provides general, life, health, travel, home, auto, and credit protection insurance to Canadian clients.

What you will do

• Investigate, evaluate, reserve, and resolve complex, high-risk claims, including claims involving litigation, liability, environmental issues, and high-net-worth clients.
• Meet clients, witnesses, and third parties in person to obtain statements and negotiate claim resolutions.
• Adjust claims accurately and quickly according to policy coverage while managing costs, leakage, escalations, and potential fraud.
• Collaborate with internal and external partners, vendors, and claims management providers to maintain service standards.
• Provide technical advice, guidance, peer coaching, and support to colleagues as a subject matter expert.
• Follow legislation, operational policies, compliance requirements, audit requirements, and insurance industry codes of conduct.

Requirements

• 5–7 years of field residential claims experience; more experience is an asset.
• Bilingual English/French communication skills required.
• An AMF-issued claims adjusting licence is required for consideration.
• Valid driver's licence and availability to drive across a larger area of Quebec, including Montréal, the North and South Shores, Eastern Townships, and Laurentians.
• Excellent verbal and written communication, telephone manner, client service orientation, empathy, organization, and time management.
• Ability to work independently while supporting a team, function in a fast-paced multifaceted environment, and adapt effectively to change.
• Positive demeanor, team spirit, good attendance, and punctuality.

Nice to have

• CIP or FCIP designation.

Culture & Benefits

• Full-time role with 35 working hours.
• Training and onboarding are provided.
• Benefits include health and well-being coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
• Access to development conversations, an online learning platform, mentoring programs, and performance coaching.
• Inclusive and accessible workplace with support for accommodations during the hiring process.

Hiring process

• Selected candidates will be contacted for an interview; outcomes are communicated by email or phone.
• Employment is subject to applicable provincial or territorial regulations in Canada.