Sr Director of Customer Operations & Delivery (Cybersecurity SaaS)

Location: Remote or hybrid in the United States, with travel up to 40% to customer sites; U.S. citizenship and an active TS/SCI clearance required.

Base salary: $200,000–$230,000, commensurate with experience, plus an annual performance bonus.

Company

hirify.global is a high-growth cybersecurity SaaS company providing a virtual workspace platform for secure mobile access to enterprise applications and data without storing data on endpoints.

What you will do

• Own delivery and customer outcomes across federal programs, including deployment, onboarding, adoption, support, and renewal.
• Lead, hire, and develop program managers and delivery staff while setting execution goals and standards.
• Serve as the senior contact for federal program offices and mission owners, including in classified settings.
• Build implementation methodology, governance, success criteria, and KPIs for deployment, adoption, and customer health.
• Manage scope, schedules, risks, contract deliverables, program reviews, and accreditation support, including ATO packages and security documentation.
• Partner with Engineering, Product, Support, Sales, Contracts, prime contractors, integrators, and partners on escalations, proposals, renewals, recompetes, expansions, and joint deployments.

Requirements

• 10+ years of experience in customer success, program delivery, or professional services, including 5+ years leading teams.
• Active TS/SCI clearance and U.S. citizenship required.
• Experience delivering software or SaaS programs to the Department of War or Intelligence Community.
• Track record managing complex, multi-stakeholder programs against contract requirements, schedules, and budgets.
• Working knowledge of federal acquisition and the contract lifecycle, including renewals and recompetes.
• Familiarity with federal security requirements including IL5, FedRAMP, the Risk Management Framework, and the ATO process.
• Executive presence and clear, confident communication with senior government and military leaders.

Nice to have

• TS/SCI clearance.
• Experience with mobile, BYOD, VDI, or zero-trust deployments.
• Experience with classified networks and environments such as JWICS or SIPRNet.
• Experience building or scaling a delivery or customer success function at a high-growth SaaS company.
• Military service or Department of War or Intelligence Community civilian experience.

Culture & Benefits

• Mission-driven, operationally rigorous environment emphasizing speed, focus, ownership, accountability, coachability, humility, and creativity.
• Full-time employment with medical, dental, vision, parental leave, life, and disability benefits.
• 401(k) plan with employer matching contributions vesting from the first day of employment.
• Annual performance bonus primarily contingent on company-wide performance.
• Investment in tools and skills supporting collaboration, people management, and workforce development.