Senior Customer Experience Consultant

Location: Irving, Texas, United States; onsite five days per week. Travel up to 20%, mainly domestic. Relocation assistance is available.

Salary: $128,470–$192,710 per year.

Company

hirify.global is a Fortune 100 manufacturer of construction and mining equipment, engines, industrial gas turbines, and diesel-electric locomotives, with a digital and technology arm delivering data-driven solutions for customers and dealers.

What you will do

• Manage and map customer journeys, identify experience gaps, align stakeholders across business units and channels, and escalate barriers.
• Synthesize customer, research, operational, and business-system inputs into actionable business insights.
• Deliver defined-scope CX consulting projects, including problem definition, work planning, facilitation, customer-centered solutions, and deliverables.
• Develop implementation plans, measure initiative results, and coordinate relevant business data across partners.
• Deliver training, workshops, communications, and engagement activities while adapting established content to audience needs.
• Create and maintain CX standards, tools, playbooks, communications, and program resources.

Requirements

• Bachelor’s degree or higher in Marketing, Communications, or Business, or equivalent working experience.
• At least 5 years of marketing experience in a large, matrixed organization.
• At least 3 years supporting or participating in CX transformation initiatives and data analytics.
• Ability to work onsite five days per week in Irving, Texas, and travel up to 20%, mainly domestically.
• Customer focus, effective communication, relationship management, creativity, strategic thinking, influencing, and customer experience management capabilities.
• Experience addressing client issues, monitoring satisfaction, managing vendors or suppliers, presenting recommendations, and connecting organizational objectives with customer needs.

Nice to have

• Knowledge of CX fundamentals and certifications or training in CX best practices.
• Experience designing and executing qualitative and quantitative market, customer, or behavioral research.
• Experience leading customer journey initiatives and related processes.
• Experience communicating complex concepts clearly and persuasively.
• Experience with project management and change management.
• Experience developing and deploying new insight methods or capabilities.

Culture & Benefits

• Full-time employment with an inclusive environment, career development, and opportunities to work with emerging technologies.
• Medical, dental, and vision benefits, paid time off, parental and adoption benefits, and life and disability insurance.
• 401(k) savings plans, HSA, FSA, health lifestyle programs, employee assistance, voluntary benefits, and employee discounts.
• Tuition reimbursement and incentive bonus opportunities.
• Visa sponsorship is not available.

Hiring process

• Employment offers are conditional on successful completion of a drug screen.