Head of Design, Consumer (AI)

Location: Hybrid, San Francisco, United States

Company

Owner is an AI-native platform that helps local businesses, starting with restaurants, manage websites, online ordering, CRM, POS, loyalty, and lifecycle engagement.

What you will do

• Set the design vision for online ordering, native mobile apps, loyalty, and lifecycle engagement.
• Create scalable design systems for differentiated experiences across thousands of restaurant brands.
• Lead a small, high-performing design team while remaining hands-on in design, prototyping, and execution.
• Use experimentation, customer insights, and data to improve conversion, repeat orders, and revenue.
• Design and ship AI-native consumer experiences, using AI and code to accelerate execution.
• Partner with Product, Engineering, and Data Science on product opportunities, tradeoffs, and high-impact delivery.

Requirements

• 8+ years of product design experience, including leading and developing high-performing designers.
• Portfolio demonstrating personal ownership of complex, high-quality consumer experiences.
• Experience building scalable design systems, ideally for multi-brand, white-label, or multi-tenant products.
• Deep expertise in consumer products, commerce, and native iOS/Android mobile experiences.
• AI-native practitioner who prototypes, designs in code, and has shipped AI-powered product experiences.
• Ability to connect design decisions to business outcomes through experimentation and measurable impact.
• Strong product judgment, ownership, urgency, willingness to challenge assumptions, and ability to execute through ambiguity.

Culture & Benefits

• Remote-first, global company with a role that prioritizes in-person collaboration in San Francisco.
• Work alongside Product, Engineering, and Data Science teams on consumer experiences used by restaurant customers.
• Owner is headquartered in San Francisco and has a sales hub in Toronto; most teammates are distributed globally.