Applied AI Delivery Lead (AI)

Location: New York City, United States; hybrid

Salary: $234K–$335K plus equity

Company

OpenAI is an AI research and deployment company developing and safely deploying general-purpose artificial intelligence products.

What you will do

• Own complex enterprise AI engagements from scoping and planning through deployment, launch, and initial adoption.
• Build integrated delivery plans covering scope, milestones, owners, dependencies, resources, and success measures across customer, OpenAI, and partner teams.
• Identify risks and blockers, resolve dependencies and resource constraints, and drive timely decisions across stakeholders.
• Lead launch readiness, rollout, enablement, and activation while addressing technical and organizational gaps.
• Define customer outcomes and measurement approaches; track adoption and consumption against agreed baselines.
• Lead delivery reviews and turn customer experience into repeatable playbooks, tools, and product feedback.

Requirements

• 7+ years leading complex enterprise technology deployments, customer delivery programs, or transformation initiatives involving multiple teams and partners.
• Experience driving programs from scope through launch and adoption with accountability for delivery commitments and measurable customer outcomes.
• Strong technical aptitude and ability to understand AI systems, APIs, integrations, enterprise architecture, security dependencies, and deployment risks.
• Ability to translate customer priorities into delivery plans with clear milestones, owners, dependencies, and success measures.
• Strong judgment under ambiguity, including identifying material risks, navigating competing priorities, and driving timely decisions.
• Experience building customer trust and leading teams outside the reporting line while holding stakeholders accountable.
• Excellent communication skills for engaging executives, technical specialists, and customer operators and explaining complex delivery issues clearly.
• Commercial awareness of how deployment, adoption, and consumption contribute to customer value and growth.
• Practical approach to building repeatable delivery methods while adapting to individual customer needs.

Culture & Benefits

• Full-time hybrid role in New York City.
• Equity offered in addition to salary.
• Equal opportunity workplace committed to diverse perspectives and reasonable accommodations.
• Background checks are administered in accordance with applicable law for US-based candidates.