IT Analyst - Maestro Care Systems Administrator (Epic)

Location: Durham, North Carolina, United States. Work arrangements and location requirements are determined by department and organizational policy.

Company

Duke Health Technology Solutions develops, manages, and transforms enterprise information technology solutions supporting Duke Health and its patient-care systems.

What you will do

• Administer, configure, patch, upgrade, monitor, and optimize Maestro Care/Epic infrastructure and associated enterprise platforms.
• Support Windows Server, virtualization, web services, application delivery technologies, certificates, service accounts, and related infrastructure.
• Monitor system health, performance, capacity, and availability; respond to incidents, alerts, escalations, and service interruptions.
• Implement security hardening, vulnerability remediation, audit and regulatory controls, including HIPAA and DUHS requirements.
• Participate in disaster recovery, failover, business continuity, capacity planning, Epic upgrades, implementations, and infrastructure projects.
• Develop PowerShell or comparable automation, improve configuration and deployment processes, and coordinate technical work across application, infrastructure, cybersecurity, vendor, and operational teams.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or an equivalent combination of education and relevant experience.
• Experience supporting Microsoft Windows Server or a comparable enterprise server platform.
• Experience supporting enterprise infrastructure, application delivery, or highly available business systems.
• Ability to troubleshoot technical issues, document resolutions, manage priorities, and communicate effectively with technical and nontechnical audiences.
• Ability to successfully complete any Epic training and certification required for the assigned role after hire.
• Level 1 analysts work under direct supervision on routine administration, monitoring, maintenance, support, and defined project tasks; Level 2 analysts perform complex troubleshooting, independently manage small to medium initiatives, and lead technical improvements with limited supervision.

Nice to have

• Epic Client Systems Administration, Epic ECSA certification, or other Epic technical infrastructure experience.
• Healthcare IT infrastructure or other mission-critical technology support experience.
• Experience with Citrix, VMware, Microsoft IIS, Active Directory, Group Policy, Microsoft Azure, load balancing, storage, backup, enterprise monitoring, PowerShell, scripting, or automation.
• Experience with disaster recovery, vulnerability management, security hardening, change management, or ITIL service management.
• Epic, Microsoft, Azure, VMware, Citrix, cybersecurity, or ITIL certification.
• Master’s degree in a related field.

Culture & Benefits

• Collaborative work across technical and operational teams supporting reliable patient-care systems.
• Participation in an on-call rotation and periodic support for maintenance, upgrades, production activities, and critical incidents outside normal business hours.
• Work may require extended computer use and participation in virtual and in-person meetings, with reasonable accommodations available.
• Duke is an equal opportunity employer committed to collaboration, innovation, creativity, belonging, and respect for diverse perspectives.