Customer Service Representative

Location: Maplewood, Minnesota, United States; on-site at least four days per week. Travel may include up to 5% domestic or international travel. Relocation assistance is not authorized.

Compensation: $74,644–$91,231, including base pay and variable incentive pay if eligible.

Company

hirify.global develops creative solutions, technologies, and products through collaboration across global locations.

What you will do

• Lead customer satisfaction through proactive phone, email, and chat interactions.
• Process customer orders accurately and coordinate with sales, pricing, logistics, and supply chain teams to support timely delivery.
• Track shipments, update customers, and coordinate returns and exchanges with accounts receivable and disputes teams.
• Implement process improvements and collaborate with internal teams, including technical support, to address customer needs.
• Build customer relationships by understanding order patterns, listening to needs, and resolving complex inquiries with creative solutions.

Requirements

• Bachelor’s degree or higher, completed and verified before starting.
• At least two years of experience engaging, servicing, or selling to customers or clients, or direct customer service experience in a private, public, or government environment.
• Current GBS employee within the Customer Service pillar.
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status.
• Ability to work on-site at least four days per week.

Nice to have

• Six years of customer service experience.
• Experience with ERP and CRM systems, including SAP and Salesforce.
• Cross-functional project leadership experience.
• Ability to work effectively in cross-functional groups and with internal and external customers.
• Conflict resolution, initiative, follow-through, and concern for customer needs.
• Excellent oral and written communication, including presentation skills.
• Clear conceptual thinking, sound judgment, and discretion.
• Ability to manage stress, multiple priorities, full workloads, and deadlines.

Culture & Benefits

• Full-time employment with pay and benefits.
• Benefits may include medical, dental and vision coverage, health savings accounts, flexible spending accounts, disability and life insurance, paid absences, and retirement benefits.
• Employees are expected to follow corporate policies, procedures, security standards, and safety requirements.
• Employees contribute to an Environmental Health and Safety culture through hazard identification and continuous improvement.

Hiring process

• Provide education and work history either by uploading a resume or entering the information directly into the application fields.
• Applicants must confirm acceptance of the applicable terms of use and privacy policy before submitting the application.