Payment Solutions Analyst

Location: Hybrid role with regular in-office presence required at the Minneapolis, United States office.

Salary: $49,000.00–$65,000.00 hourly pay range as stated in the posting.

Company

hirify.global provides cloud-based supply chain management solutions for a global network of retail trading partners.

What you will do

• Collect past-due receivables by following established collections policies and procedures.
• Investigate delinquent accounts, customer claims, and invoice issues with internal partners to secure payment and resolution.
• Respond to customer inquiries, educate customers, troubleshoot issues, provide resources, and deliver timely resolutions.
• Resolve basic and moderately complex inquiries while creating positive and empathetic customer experiences.
• Identify patterns and root causes in customer inquiries, share insights, and help close opportunity gaps.
• Document interactions and findings in Salesforce, collaborate with internal teams, escalate cases, and provide weekly updates on high-dollar accounts.

Requirements

• Bachelor’s degree plus at least 1 year of related experience, or an equivalent combination of education and experience.
• Problem-solving and investigative mindset with curiosity and a customer-centric focus.
• Professional verbal and written communication skills with a customer-centric approach.
• Ability to learn and use technology, including ERP systems, Microsoft Office, Excel, and sales or collections tools.
• AI experience or workflows are included among the stated technology examples.
• Ability to maintain confidential information.

Nice to have

• Prior customer service experience in any industry.
• Advanced technical skills, including Excel, Power BI, AI skills and workflows, and Salesforce reports.

Culture & Benefits

• Collaborative and inclusive work environment focused on innovation and continuous improvement.
• Hybrid work model with regular office attendance in Minneapolis.
• Comprehensive benefits package supporting employee health, well-being, and financial security.
• Benefits are country-specific and aligned with local laws and market practices.
• Commitment to diversity, equity, inclusion, affirmative action, and equal opportunity.