Client Services Operations Support

Location: Hybrid role based in Morrisville, North Carolina, United States; travel up to 5% of the time.

Salary: $56,700–$70,900 per year, plus potential discretionary annual bonus and benefits.

Company

hirify.global is a patient-focused precision medicine company delivering diagnostic solutions for cancer and other diseases.

What you will do

• Monitor daily Client Services operations, service levels, productivity, quality standards, and workflow coverage.
• Coordinate team priorities, provide day-to-day guidance and peer mentoring, and reinforce procedures and performance expectations.
• Review operational trends, prepare reports and performance dashboards, and identify efficiency and service-quality improvements.
• Act as the first point of contact for operational and service escalations, coordinating issue resolution and follow-up with internal partners.
• Support leadership with action planning, team performance improvement, departmental projects, and strategic initiatives.
• Help implement new processes, technologies, and workflow enhancements while promoting accountability and collaboration.

Requirements

• Bachelor’s degree and 2+ years of related customer service experience, or Associate’s degree and 4+ years, or high school diploma/GED and 6+ years of related customer service experience.
• Ability to manage multiple concurrent initiatives, maintain workflow, meet deadlines, and work independently with minimal supervision.
• Ability to manage and escalate issues, drive resolution, and solve technical and interpersonal problems.
• Strong interpersonal, written, oral communication, analytical, negotiation, and problem-solving skills.
• Proficiency with Microsoft Word, PowerPoint, Power BI, and Excel.
• Understanding of HIPAA, patient safety, and data privacy regulations and guidelines.
• Commitment to hirify.global’s values of Integrity, Courage, and Passion.
• Compliance with hirify.global’s attendance policies is required.

Nice to have

• 4+ years of experience in customer service, biotech, healthcare, or sales.
• Experience with CRM systems, including Salesforce.
• Experience with data and trend analysis for operational management and efficiency.
• Experience working with global teams.

Culture & Benefits

• Patient-focused work supporting precision medicine and cancer diagnostics.
• Collaborative environment emphasizing accountability, continuous improvement, and customer focus.
• Benefits package and potential discretionary annual bonus based on individual and company performance.
• Equal employment opportunity and reasonable accommodation support are provided.

Hiring process

• Internal applicants must apply using their hirify.global email address.
• hirify.global does not accept resumes from recruitment agencies.