Manager, Global HR Shared Services, NAM (HR Operations)

Location: Hybrid in Windsor, CT; Jacksonville, FL; or Kansas City, MO, with 2 days preferred in the office per week and a minimum of 6 days per month.

Salary: $85,000–$95,000 USD annual base salary for Connecticut; discretionary bonus and/or equity awards may also be available.

Company

SS&C provides AI-powered technology and services for financial services and healthcare organizations, combining proprietary technology with industry expertise.

What you will do

• Lead Global HR Shared Services and HR Operations for the North American region across multiple business units and locations.
• Manage employee lifecycle processes, including onboarding, offboarding, employee data, HR administration, employee changes, and documentation.
• Establish and monitor SLAs, KPIs, operational dashboards, service quality, and compliance.
• Standardize and optimize HR processes, reduce manual work, and implement best practices.
• Drive the use of Workday and other HRIS, case management, self-service, workflow automation, and digital HR solutions.
• Partner with HR Business Partners, Talent Acquisition, Payroll, IT, Finance, and Legal while leading and developing the HR Operations team.

Requirements

• Bachelor’s or master’s degree in Human Resources, Business Administration, or a related field.
• Typically 10–12 years of relevant HR Operations or Shared Services experience, including people management.
• Experience managing multi-country HR operations.
• Knowledge of the Workday HRIS platform.
• Strong understanding of HR processes, service delivery, process improvement, compliance, and stakeholder management.

Culture & Benefits

• Hybrid work arrangement with regular office attendance.
• Medical, dental, and vision coverage.
• 401(k) plan with company match, paid time off, holidays, and parental leave.
• Professional development reimbursement opportunities.
• Work focused on operational excellence, automation, data quality, compliance, and employee satisfaction in a large-scale enterprise environment.

Hiring process

• Applications are accepted on an ongoing basis until the position is filled.
• Unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services are not accepted unless explicitly requested by SS&C.