Head of Payment Operations (m/f/d) (Fintech)

Location: London, United Kingdom (Hybrid)

Company

hirify.global is a modular B2B payments platform providing commercial card issuing, payment accounts, FX, spend management, and API-first payment infrastructure for businesses, fintechs, software platforms, banks, and AI agents. Founded in 2020 and headquartered in Berlin, hirify.global operates across Europe and North America, issuing cards in 13 currencies across 32 countries under a European e-money license and through regulated UK and US partners.

What you will do

• Own the Payment Operations strategy, operating model, annual plans, objectives, and performance reporting.
• Lead daily operations across card issuing, processing, payment flows, settlement, reconciliation, treasury interfaces, and safeguarding processes, coordinating with Finance and Compliance.
• Define service levels, authorization performance, payment costs, exception management, operational metrics, controls, reporting, and quality improvements.
• Standardize and automate processes and tooling while ensuring operational readiness for new and improved products.
• Build, coach, and develop a geographically distributed team, including managers and specialists, with clear accountability and development paths.
• Manage senior relationships with card schemes, processors, banking partners, and critical providers; oversee incidents, root-cause analysis, corrective actions, audits, and leadership updates.

Requirements

• Approximately 8–10 years of relevant experience in payments, issuing, acquiring, banking, or fintech operations, including at least three years of people leadership experience.
• Strong understanding of card schemes, issuer processing, the payment lifecycle, settlement, and reconciliation.
• Experience designing scalable controls, operational metrics, and service-management processes in a regulated environment.
• Practical understanding of payment-operations regulation across relevant markets, including UK EMI requirements under the Electronic Money Regulations 2011, Payment Services Regulations 2017, and FCA safeguarding rules.
• Confidence working with external banking and scheme partners and influencing cross-functional stakeholders.
• Analytical and commercially minded approach, with the ability to translate operational data into action.
• Clear written and verbal communication, sound judgement, and a hands-on approach to solving complex problems.
• Act as an FCA-registered EMD Individual for hirify.global Payments Ltd, overseeing payment operations in compliance with applicable requirements and maintaining the required good repute, knowledge, and experience.

Nice to have

• International card-issuing programs, BIN sponsorship, or principal scheme membership.
• Tokenization, 3-D Secure, alternative payment methods, or related payments infrastructure.
• Data analysis using SQL, Python, or comparable tools.

Culture & Benefits

• Hybrid work in London with flexibility and the possibility to work remotely.
• Attractive remuneration and a hirify.global Card with monthly credit.
• Growing team with significant responsibilities, knowledge sharing, and a focus on excellence.
• Flat hierarchy, transparent communication, and a relaxed professional atmosphere.
• Opportunity to develop professionally in a dynamic team with ambitious goals.
• Inclusive equal-opportunity employer with interview accommodations available on request.