Director of Payment Operations (AI)

Location: Bradford, United Kingdom

Company

hirify.global is a rapidly growing business services provider specialising in tech-enabled back-office, business, procurement, and financial solutions as part of Liberty Global.

What you will do

• Set the Payment Operations strategy and transformation roadmap across customer P2P and O2C services.
• Lead a 100-person organisation through senior managers, including organisational design, succession, talent planning, recruitment, and performance management.
• Own end-to-end Accounts Payable, payments, Accounts Receivable, billing, collections, cash forecasting, working capital, and month-end governance.
• Manage senior customer relationships, business reviews, SLAs, KPIs, escalations, customer satisfaction, P&L, pricing, and profitability.
• Drive digitisation, automation, AI-led transformation, technology business cases, operational efficiencies, transitions, and new-customer implementations.
• Own SOX and operational controls, audit engagement, business continuity, segregation of duties, access reviews, budgets, FTE plans, KPI reporting, and Power BI dashboards.

Requirements

• Significant senior leadership experience in a shared service, GBS, or BPO finance operations environment, leading large, multi-layered teams of 100+ people, ideally across multiple countries.
• Team-building experience in fast-paced, customer-facing organisations and operational environments requiring continual resource allocation and optimisation decisions.
• Deep end-to-end Procure to Pay and Order to Cash expertise.
• Proven finance transformation, automation, and technology adoption experience with measurable benefits.
• Strong customer-facing, C-suite stakeholder management, communication, and influencing skills.
• Commercial experience covering P&L, pricing, cost-to-serve, business cases, and ROI development.
• Experience with SLA and KPI governance and reporting under Master Services Agreements.
• Strong knowledge of SOX, internal controls, audit, transitions, and organisational change.

Nice to have

• Experience applying AI and agentic solutions, RPA, OCR, and conversational AI in finance operations.
• Telecoms or media sector experience and experience working across European markets.
• Experience with P2P tools, duplicate-payment and fraud-detection tools, and O2C technology.
• Qualified accountant status such as CIMA, ACCA, or ACA, or equivalent experience.

Culture & Benefits

• Full-time role with a competitive salary, annual bonus, car allowance, and equity.
• 25 days of annual leave, with the option to purchase five additional days.
• Wellbeing and medical benefits including the Calm app, personal medical cover, critical illness cover, and dental insurance.
• Matched pension contributions of up to 10% and access to a car benefit scheme.
• Online learning support and an innovative, fast-paced, inclusive working environment.