Flight Ticketing and Disruption Manager (Amadeus)

Location: London, United Kingdom; hybrid workplace

Company

hirify.global is a travel platform focused on helping customers discover, book and experience holidays through choice, ease and value.

What you will do

• Own ticketing and amendment quality across managed and self-managed airline relationships, keeping queues clear and handling disruptions consistently.
• Manage operational performance across queue health, ticketing turnaround, SLA adherence and quality; use data to identify recurring issues and recommend improvements.
• Act as the subject matter expert for Amadeus Robotics and drive adoption of automation tools.
• Share best practices across points of sale and keep process documentation current and consistently applied.
• Prepare Flight Ticketing & Disruption operations for new market launches, including process setup and team readiness.
• Lead, coach and motivate ticketing agents while supporting escalations and day-to-day people leadership.

Requirements

• Experience working with both scheduled and low-cost carriers.
• Strong and recent Amadeus GDS experience is required.
• Experience with flight pooling, including coordinating, allocating and optimising flight inventory across multiple channels, markets or customer bookings.
• Experience managing the operational complexity of flight pooling, including accurate ticketing, timely schedule-change action, queue management, service-level control, quality and commercial outcomes.
• Experience with Amadeus Robotics or other automation tools.
• Comfort working with data and reporting to identify issues and track performance.
• Strong communication skills, including sharing best practices and coaching others effectively.

Nice to have

• Knowledge of BSP processes, ADM/ACM notices, ticketing rules and IATA regulations.

Culture & Benefits

• Inclusive, collaborative environment focused on customer outcomes, shared goals and continuous improvement.
• 5% company pension contributions.
• Individualised training budget.
• Discounted holidays for employees, family and friends.
• 25 days of annual leave plus 8 public holidays, increasing up to 30 days based on length of service; ability to buy and sell annual leave.
• Electric vehicle salary sacrifice scheme, cycle-to-work scheme, season ticket loan and eye care vouchers.

Hiring process

• 30-minute screening with a Talent Acquisition Partner.
• 45-minute first stage with the Hiring Manager and Head of Customer Operations.
• Final one-hour stage with the Hiring Manager and CX Director, including an in-office presentation.