Telecom Client Technician

Location: Client site in Stafford, Virginia, with travel to additional assigned facilities

Salary: $19–$23 per hour

Company

hirify.global provides technology and communication equipment and support services for correctional facilities.

What you will do

• Maintain, inspect, troubleshoot, and perform minor repairs on deployed inmate tablets and call processing equipment.
• Walk assigned facilities and units daily, inspect tablets and access points, initiate trouble tickets, and report issues to the Field Service Manager.
• Manage tablet inventory, including issued devices, shelf stock, equipment requiring repair, and returns.
• Meet daily with facility Points of Contact, provide issue updates, gather feedback, and maintain facility information in the trouble-ticket database.
• Apply tablet resolution procedures before requesting replacements under the RMA process and provide weekly summary reports.
• Support one or multiple facilities according to the schedule and promptly communicate known issues to the Field Service Manager and Site Administration Technician.

Requirements

• High school diploma or equivalent required; an advanced degree is a plus.
• At least 1 year of related IT or administrative experience, including familiarity with tablets, technical support, computer operation, troubleshooting, or repairs.
• Proficiency in Windows XP/Windows OS and Microsoft Office; ability to learn additional required software.
• Strong problem-solving skills, including diagnosing and defining problems, collecting data, establishing facts, drawing valid conclusions, and providing recommendations.
• Strong written and oral communication, attention to detail, record keeping, report writing, multitasking, and deadline-management skills.
• Ability to work independently and in a team, interact comfortably with facility personnel, and operate in a fast-paced environment with competing priorities.
• Ability to frequently lift or move heavy equipment and work in a correctional environment with adverse weather, humidity, dust, and limited space.
• Willingness to work weekend, evening, and holiday schedules as needed.
• Reliable transportation and willingness to travel to multiple facilities in the area are required.

Nice to have

• Experience with technology troubleshooting, repairs, or other relevant technical work.
• Basic network troubleshooting skills, including identifying network components.

Culture & Benefits

• Full-time field-based work with largely independent responsibility under the Field Service Manager.
• Medical, dental, and vision insurance, with HSA and FSA options for eligible employees.
• Flexible time off, including vacation and sick time, plus company holidays.
• Traditional and Roth 401(k) options with employer matching contributions.
• Company-paid basic life insurance and short-term disability coverage, plus an employee assistance program and additional well-being resources.