Senior Solutions Engineer (Observability)

Location: Remote within the United States; listed locations include New York, New Jersey Metro, Georgia, Virginia Metro, and North Carolina. Travel to client sites and industry events may be required.

Salary: $165,000–$216,562 per year.

Company

Snowflake provides Observe, a high-growth SaaS observability platform built on the Snowflake AI Data Cloud for troubleshooting modern distributed applications and unifying telemetry with business data.

What you will do

• Conduct technical discovery sessions and deliver tailored product demonstrations and presentations for prospective customers.
• Design, scope, and manage technical evaluations and proof-of-concepts in customer environments.
• Partner with Account Executives on technical sales strategies throughout the sales cycle.
• Provide customer and market feedback to Product Management and Engineering.
• Develop technical sales collateral, demo environments, presentations, and best-practice guides.
• Deliver technical training to the broader Sales organization and travel to client sites or industry events as required.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 5+ years of experience as a Sales Engineer or Solutions Architect in the software industry.
• Deep understanding and practical experience with observability concepts including metrics, logging, and tracing, and tools such as Prometheus, OpenTelemetry, Grafana, and ELK Stack.
• Familiarity with Kubernetes, Docker, microservices, and major cloud platforms including AWS, Azure, and GCP.
• Strong verbal and written communication skills, including the ability to explain complex technical concepts to technical and non-technical audiences.
• Compliance with Snowflake’s confidentiality and data security standards is required.

Nice to have

• Experience selling to Developer, DevOps, and Site Reliability Engineering personas.
• Experience in a fast-paced, high-growth observability or Application Performance Monitoring company.

Culture & Benefits

• Remote work arrangement for listed US locations.
• Full-time employment within Snowflake’s Solution Engineering organization.
• Work in an AI-native, experimental, and fast-moving environment focused on observability and innovation.
• Customer information must be handled securely and confidentially under Snowflake’s data security plan.