AI Platform Engineer

Location: Naples, Italy; hybrid working model with 2 days per week remotely. Right to work in Italy required.

Gross annual salary: €40,000–€47,000 gross per year, paid over 14 monthly installments.

Company

hirify.global, a hospitality and travel brand of MSC Cruises, develops cruise experiences and related operational services.

What you will do

• Design and build AI services and agent workflows with LangGraph, LangChain, the Microsoft Agent Framework, tool calling, structured outputs, orchestration, and streaming.
• Build and optimize retrieval-augmented generation and content-ingestion pipelines, including chunking, embeddings, indexing, retrieval, reranking, schema handling, and data-quality controls.
• Develop and maintain shared libraries and internal AI engineering components according to approved architecture and engineering standards.
• Integrate AI services with MSC operational systems through APIs and agent tools.
• Build evaluation harnesses for prompt, model, and retrieval changes, and participate in testing, code review, releases, and technical documentation.
• Work with infrastructure and DevOps functions to deploy and operate AI services, including application-side configuration and instrumentation.

Requirements

• English is the primary working language.
• Degree in Computer Science, Information Technology, Engineering, or a related field.
• 4–7 years of total professional experience.
• Hands-on production development in Python, with strong Python skills and regular contribution to production code.
• Hands-on experience building LLM applications with LangChain, LangGraph, the Microsoft Agent Framework, or comparable technologies.
• Practical experience with agent patterns, including tool calling, structured outputs, multi-step orchestration, and streaming.
• Experience building retrieval-augmented generation systems with embeddings, vector stores, retrieval strategies, and reranking.
• Fluency with AI coding assistants such as GitHub Copilot, Claude Code, or Cursor.
• Software-engineering discipline covering testing, code review, version control, and continuous integration; working knowledge of cloud services, preferably Azure including Azure OpenAI.
• Analytical debugging approach for distributed and non-deterministic systems, plus communication skills for working with engineering teams and business stakeholders.

Nice to have

• Experience with LLM evaluation approaches, including LLM-as-judge and regression testing for non-deterministic systems.
• Experience with asynchronous Python and streaming APIs.
• Familiarity with LLM observability and tracing tooling.
• Exposure to containers and Kubernetes.
• Background in travel, hospitality, or another large-scale consumer business.

Culture & Benefits

• Permanent employment under the applicable Italian collective labour agreement for shore-based personnel of private shipping companies.
• Flexible working hours and a hybrid work model.
• €8 meal vouchers for each on-site working day.
• Welfare and wellbeing initiatives, productivity award, health insurance, learning opportunities, employee assistance, and MSC group discounts and partnerships.
• Inclusive environment supporting diverse perspectives, wellbeing, professional growth, and work-life balance.