Customer Service Specialist

Location: Nules, Spain; hybrid workplace

Company

hirify.global provides sustainable packaging solutions focused on recyclable, reusable, and compostable packaging that protects food, people, and the planet.

What you will do

• Act as the main customer contact and manage daily communications through established channels.
• Process and verify orders, coordinate delivery dates with internal teams, and communicate order status and changes.
• Plan shipments and deliveries and prepare invoicing and export documentation when required.
• Register and track customer claims, coordinate resolutions, and provide updates.
• Coordinate new product or design introductions between customers and internal teams.
• Provide back-office support, including certifications, stock monitoring, reports, meetings, projects, supplier and logistics coordination, customer data maintenance, onboarding support, and safety and hygiene compliance.

Requirements

• Vocational training in administration and/or commercial fields.
• At least 3 years of experience in a similar role, including customer service, order management, sales support, or public-facing positions.
• Microsoft Office proficiency.
• Mandatory spoken and written English and French proficiency.
• Practical experience with business systems such as BPCS or Cognos is an advantage.
• Communication skills in German or Portuguese are an advantage.

Culture & Benefits

• Temporary full-time position in a supportive team environment.
• Opportunities for professional growth and development.
• Collaboration, continuous improvement, and focus on outstanding customer service.
• Inclusive and diverse workplace with equal opportunities and respect for all qualified applicants.