Technical Customer Service Specialist (Cloud Hosting)

Location: Gloucester, United Kingdom; permanent, full-time onsite role.

Salary: £27,000 basic annual salary plus unlimited sales commission potential.

Company

hirify.global provides cloud infrastructure, cloud services, hosting, domains, website solutions, e-commerce and online marketing tools to small and medium-sized businesses and enterprise customers.

What you will do

• Troubleshoot server, hosting, account and billing issues across phone, email and live chat.
• Own customer cases end to end, provide updates and involve specialist teams when needed.
• Support Windows and/or Linux server installations, configuration and maintenance within the team’s remit.
• Recommend suitable plans, products or upgrades based on customer needs.
• Explain technical issues clearly and help customers use their services confidently.
• Record cases accurately, identify recurring issues and share learning about hosting technologies and products.

Requirements

• Curiosity about technology and how the internet works; personal projects such as home labs, PC builds, game servers or coding basics count as experience.
• Strong troubleshooting instincts, logical thinking and persistence when resolving problems.
• Patient, clear and empathetic communication with customers.
• Ability to work busy shift patterns in a customer-facing team.
• Willingness to complete the intensive 3-month training programme and build a long-term career in cloud and hosting infrastructure.
• Ability to work within the agreed shift pattern and collaborate as part of a team.

Culture & Benefits

• Open structures, flat hierarchies, friendly working culture and strong team spirit.
• 27 days of annual leave plus bank holidays.
• Contributory pension scheme, private healthcare and life assurance.
• Employee assistance programmes, cycle scheme and free parking.
• Refreshments, selected local restaurant discounts and social events.
• Tailored development plans and opportunities for professional growth.

Hiring process

• Submit an application and describe a technology project or technical experiment you have worked on.
• If selected, complete an initial call with the recruitment team.
• Unsolicited CVs from agencies and search firms are not accepted without a valid written and signed search agreement.