Senior Tech Support Engineer (AI)

Location: UK - Remote

Salary: £52,000–£65,000 annual base salary; additional bonus eligibility may apply.

Company

hirify.global provides reporting, analytics, and performance management solutions for finance and data teams, serving more than 32,000 organizations through products spanning FP&A, controllership, and data and analytics.

What you will do

• Provide advanced technical and application support to internal and external customers across multiple lines of business.
• Analyze CPM and Tax Provision data and process flows, troubleshoot data and basic technical issues, and develop temporary workarounds.
• Explain product operation, maintenance, and repair while leading customer calls to understand issues and business cases.
• Use AI tools to streamline workflows and support customers.
• Transfer Longview product knowledge to customers and provide structured troubleshooting information and logs to engineering teams.
• Support identification and definition of product opportunities and enhancements; participate in rotational after-hours on-call coverage for critical issues.

Requirements

• Experience and demonstrated ability in a customer service role.
• Experience in corporate accounting and/or tax-related areas for large corporate entities.
• Excellent verbal and written communication, including proofreading and editing.
• Ability to follow department policies and procedures independently and with cross-functional teams.
• Strong attention to detail, knowledge retention, and accuracy while managing multiple tasks and customer information.
• Strong problem analysis, problem-solving, research, and decision-making skills under pressure.
• Ability to manage projects, assume quality control, and handle multiple tasks under time constraints.
• Experience using AI tools.

Nice to have

• Longview product experience.
• Hosting infrastructure fundamentals.

Culture & Benefits

• Fully remote, full-time position in the United Kingdom.
• Dynamic global team focused on strong client relationships and Longview success.
• Opportunity to champion initiatives, implement change, and contribute ideas.
• Background checks are required where permitted by country or state/province.
• Equal employment opportunity workplace with confidential handling of applicant information.