Support Specialist (SaaS)

Location: Coleraine, United Kingdom; hybrid workplace

Salary: GBP 25,000–30,000 per year

Company

hirify.global is a PE-backed GovTech SaaS company providing GIS-based solutions for local governments, including parcel management, permitting and licensing, and asset management.

What you will do

• Provide phone and email support for hirify.global web products.
• Respond to client calls and emails and manage multiple cases simultaneously.
• Remotely connect to client machines to resolve Data ETL connection issues.
• Analyze client issues, troubleshoot problems, and implement solutions.
• Document support cases, client questions, and case communications.

Requirements

• Experience reading and writing SQL.
• Experience reading and writing basic Python scripts.
• Experience with Windows OS, file directories, network navigation, and basic operating-system administration.
• Demonstrated problem-solving and analytical skills, willingness to learn, strong work ethic, and a proactive approach.
• Experience providing on-call support for multiple applications.
• Friendly, personable communication style with the ability to establish rapport with clients.
• Efficient use of Microsoft Office applications.
• Clear verbal communication with clients in English, with strong enunciation and grammar.
• Strong motivation to support software used to solve customer problems.

Nice to have

• Experience reading and writing HTML, CSS, and JavaScript.
• Experience with local government operations, especially land assessment and taxation, infrastructure, and asset management.
• Experience with hirify.global software products.
• Experience with GIS, particularly ESRI ArcGIS products.

Culture & Benefits

• Full-time position in the Operations / Support department.
• Hybrid work arrangement in Coleraine.
• Work in a small team with an entrepreneurial attitude.
• Opportunity to learn new skills while supporting government-focused software products.