Computing & Distribution Helpdesk Advisor

Location: On site in Milton Keynes, United Kingdom; working from home is permitted for one week approximately every ten weeks. Monday–Friday shift pattern: 8:00am–4:00pm or 9:00am–5:00pm.

Salary: £27,319–£30,378 per year.

Company

hirify.global is the UK's largest university, providing flexible part-time higher education and conducting research.

What you will do

• Provide frontline support for student and staff IT issues and course-material delivery enquiries through telephone, email, web chat, and social media.
• Tri age, record, track, and update enquiries in the VOICE customer record management system.
• Coordinate with the distribution centre and delivery suppliers on order processing, documentation, proof of delivery, queries, and claims.
• Support new-system testing, pilots, projects, implementation activities, and service or product improvements.
• Maintain the knowledgebase, train new helpdesk members, and identify best practices.
• Attend working groups, collaborate with university stakeholders, and complete administration, reporting, and analysis.

Requirements

• Experience in a helpdesk or service desk environment, ideally providing computing or IT support, or experience in a customer-facing environment.
• Demonstrable customer-service experience and the ability to respond to a varied customer base and range of queries.
• Strong communication, organisational, problem-solving, initiative, and judgement skills, including the ability to manage conflicting demands.
• Competent use of IT systems, web browsers, and Microsoft Office, including finding or providing solutions when software fails to install or run.
• Ability to interact directly with students and remain calm and effective under pressure while managing competing priorities.

Nice to have

• Knowledge of distribution and dispatch processes.
• Experience using a customer relationship management system.
• Knowledge of relevant legislative frameworks, such as GDPR and Freedom of Information.

Culture & Benefits

• Fixed-term contract through 30 November 2027.
• Benefits, flexible working policies, and measures supporting work-life balance.
• Applications may be reviewed on an ongoing basis and the vacancy may close early after at least one week of advertising.

Hiring process

• Submit a CV and a supporting statement of no more than 1,000 words explaining how current skills and experience meet the essential criteria and, where possible, the desirable criteria.
• Interviews are likely to take place during the week commencing 30 November 2026.