Mission Success Manager (SaaS)

Location: Remote, but candidates must reside in one of the approved U.S. hiring hubs: DC/Maryland/Virginia or Denver/Colorado Springs, Colorado.

Base salary: $120,000–$160,000 annually; the role also offers potential equity awards and discretionary bonuses.

Company

hirify.global Systems is a public-benefit software company providing secure software development and deployment capabilities across government and regulated networks.

What you will do

• Own customer success across kickoff, onboarding, implementation, authorization, steady-state support, and renewal.
• Build relationships with customer technical and executive teams and lead kickoffs, regular syncs, and Quarterly Business Reviews.
• Manage high-severity technical escalations and coordinate resolutions with support and engineering.
• Guide customers through technical implementation and Authority to Operate/FedRAMP compliance processes.
• Drive renewal and upsell opportunities while supporting contract expansion and revenue retention.
• Translate customer feedback into product roadmap recommendations and coordinate across engineering, security, product, and other functions.

Requirements

• 5+ years of experience in customer or mission success, technical delivery, or a related role, preferably supporting PaaS or cloud infrastructure in government contracts.
• Direct experience working in or supporting Department of War missions or Federal Civilian agencies.
• Ability to manage complex customer relationships through ambiguity.
• Working knowledge of NIST RMF, FedRAMP, or equivalent compliance frameworks.
• Demonstrated understanding of IaaS, PaaS, and/or SaaS.
• Excellent communication skills and ability to shift between technical and non-technical audiences.

Nice to have

• Direct experience managing customer relationships in an IaaS, PaaS, or SaaS environment.
• Experience in fast-paced startup environments.
• Operational fluency with Salesforce for CRM pipeline management and Jira for ticketing and cross-functional collaboration.

Culture & Benefits

• Purpose-driven work focused on U.S. national security and regulated networks.
• Flexible remote work opportunities, flexible paid time off, and federal holidays.
• Employer-paid medical, dental, and vision coverage for employees and dependents.
• 401(k) with a 3% company contribution, equity incentive plan, and potential discretionary bonuses.
• Wellness benefits, parental leave, home office and technology stipend, and annual professional development stipend.
• Full-time employment with a proactive, team-oriented culture emphasizing ownership, autonomy, and measurable results.

Hiring process

• Apply through the job application form; applications are reviewed on a rolling basis until the position is filled.
• Equal opportunity employment applies, with additional Colorado and Maryland applicant notices.