Customer Journey Expert - TFS (Payments)

Location: Onsite in Manila, One Ayala Tower 2, Philippines

Company

hirify.global supports ING Wholesale Banking, including Trade Financial Services that provide Bank Guarantees, Letters of Credit, and Documentary Collections to corporate and institutional clients worldwide.

What you will do

• Improve back-end capabilities supporting global trade finance products, with a focus on payments, TI+, and the ING/PSS domain.
• Translate business and operational requirements into functional specifications and user stories.
• Coordinate delivery from requirements gathering through testing, User Acceptance Testing, and implementation.
• Bridge business, technology, operations, product, PSS, IT, and external vendor teams.
• Identify process optimization opportunities using operational insights, customer feedback, and data analysis.
• Contribute to stable, secure, compliant, and efficient banking operations.

Requirements

• Bachelor’s or Master’s degree.
• At least 3 years of relevant professional experience in payments, trade finance, banking operations, or product delivery.
• Strong stakeholder management and communication skills.
• Experience working with cross-functional teams including IT engineers, business analysts, and operations teams.
• Excellent verbal and written English communication skills.
• Customer-focused, solution-oriented, analytical, structured, proactive, resilient, and able to take ownership.
• Ability to navigate complexity and ambiguity, transform complex challenges into practical solutions, and collaborate effectively.

Nice to have

• Knowledge of payment processing within ING, particularly in the PSS domain.
• Understanding of SWIFT, ISO 20022, payment routing, Loro and Nostro accounts, and ISA account structures.
• Experience with TI+ or comparable banking back-end platforms.
• Agile delivery experience.
• Project management or change delivery experience in banking or financial services.

Culture & Benefits

• Full-time role in a collaborative Agile environment.
• Work alongside Operations, IT, Product, PSS, and external vendors.
• Opportunity to continuously learn about trade finance customer journeys, payment processing, and back-end banking systems.
• Focus on teamwork, open communication, meaningful change, and improved customer experiences.