Process Redesign Analyst

Location: Hybrid role in Taguig City/Manila, Philippines; flexible working may be discussed.

Company

An international insurance group operating across 26 countries with more than 13,000 employees.

What you will do

• Identify improvement opportunities, measure process efficiency, and validate delivered benefits.
• Support process discovery workshops and opportunity-identification sessions.
• Create process design documents and business requirements documents for automation solutions.
• Complete detailed process mapping and analysis, including Level 5 and Level 6 process maps.
• Support continuous improvement with business stakeholders and follow process improvement and automation governance.

Requirements

• Bachelor’s degree or an equivalent combination of education and work experience.
• Three years of relevant experience in process improvement, process analysis, documentation, and requirements gathering.
• SSGBC and Agile Practitioner certifications.
• Excellent written and verbal English communication, workshop facilitation, and data-gathering skills.
• Experience in process flow design and optimisation, with familiarity using process mapping or process mining tools such as Signavio or Celonis.
• Proficiency in Microsoft Word, PowerPoint, and Excel, with the ability to manage multiple initiatives.
• Adaptability, organisation, stakeholder management across different levels, and the ability to support multiple initiatives in a dynamic environment.

Culture & Benefits

• Hybrid working arrangement in Manila/Taguig City, with flexible working open for discussion.
• Employee position supporting global stakeholders and GSSC functions.
• Work with colleagues across an international organisation focused on customer impact, innovation, and risk partnership.
• Equal employment opportunity employer.

Hiring process

• Submit the application by clicking Apply and following the step-by-step process.