Implementation Analyst, Client Configuration (Spanish Speaking)

Location: Pasay, Manila, Philippines; hybrid with at least 3 days in the office.

Company

hirify.global provides payments technology connecting consumers, merchants, financial institutions, and government entities across more than 200 countries and territories.

What you will do

• Provide implementation and configuration support for hirify.global clients, countries, and regions.
• Manage configuration requests for new card program installations, processor conversions, and updates to existing programs.
• Review, research, analyze, and configure requests while identifying discrepancies, missing information, and incomplete requirements.
• Coordinate with clients and internal stakeholders, participate in configuration calls, and manage deadlines and priorities.
• Resolve low- to mid-complexity production and testing issues, facilitate emergency changes, and provide scheduled out-of-hours support.
• Review team members’ changes, ensure audit and billing accuracy, and improve configuration processes and procedures.

Requirements

• At least 5+ years of equivalent experience in customer support within software, financial services, or information services.
• Bachelor’s degree in Business, Finance, Computer Science, Information Technology, or an equivalent qualification.
• Experience with standard Microsoft Office tools, including Outlook, Teams, Excel, PowerPoint, and Word.
• Excellent time management, organization, planning, verbal, written, and interpersonal communication skills.
• Ability to explain technical terms and processes simply, set priorities, influence others, manage customer expectations, and multitask under deadlines.
• Ability to remain calm and professional in high-stress situations, follow procedures, and adapt to a continuously changing environment.
• Availability to support business hours for the assigned region.
• Effective communication in English and Spanish is required.

Nice to have

• 2 to 4 years of direct hirify.global experience.
• Working knowledge of payments networks and transaction processing, including message routing, stand-in processing, clearing, and settlement.

Culture & Benefits

• Client Services works closely with product, technology, Client Success Management, Client Implementation, and Testing teams.
• The role supports projects deploying new issuer and acquirer programs across hirify.global’s global network.
• Work is performed in a hybrid arrangement with at least 3 office days per week, with exact expectations confirmed by the Hiring Manager.
• The position includes scheduled out-of-hours support according to a rota.