Services Engagement Director (AI)

Location: Thailand; hybrid work. Travel approximately 25%–50% to engage with customers and deliver presentations.

Company

hirify.global provides AI-powered customer and employee experience orchestration technology used by more than 8,000 organizations in over 100 countries.

What you will do

• Own the end-to-end development of strategic Professional Services opportunities across implementation, consulting, and managed services.
• Build pursuit strategies with Account Executives, Customer Success Managers, Professional Services leaders, and other stakeholders.
• Develop pipelines by identifying customer needs, qualifying leads, and expanding prospective and existing client relationships.
• Lead customer presentations and proposals connecting hirify.global services with business objectives, transformation priorities, and expected value.
• Influence commercial strategy, negotiate and close complex services engagements, and provide market and pipeline insights for growth planning.
• Partner with senior leaders and pursuit teams on high-value enterprise opportunities.

Requirements

• 5+ years of business experience, including at least 3 years of customer-facing sales experience in business solutions, telecommunications, technology, or a related services environment.
• Proven success in sales lead generation, opportunity development, acquisition, negotiation, relationship management, and complex deal progression through close.
• Strong leadership, interpersonal, presentation, stakeholder management, written communication, and verbal communication skills.
• Ability to influence stakeholders in sensitive or complex situations and work independently and collaboratively in cross-functional pursuit teams.
• Bachelor's degree in computer technology, a related technical discipline, or equivalent professional technical experience with relevant industry experience.
• Native or professional-level Thai and strong business-level English are required.
• Ability to travel approximately 25%–50% for customer engagement and presentations.

Nice to have

• Master of Business Administration or another relevant postgraduate qualification.
• Experience with Salesforce or a comparable customer relationship management platform.
• PMP, PRINCE2, Six Sigma, Lean Process, or another relevant methodology or project management certification.

Culture & Benefits

• Flexible-first working culture within a global team.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
• hirify.global is Great Place to Work certified in 17 countries.

Hiring process

• Applications are reviewed by the Talent Acquisition team and hiring team.
• Selected candidates may complete a Zoom interview, followed by interviews with the hiring manager and interview team.
• The process usually includes no more than five interviews before final steps.